What are your business hours?
- Our office is open Monday through Friday 9am to 5pm and Saturday 9am to 1pm
- Our warehouse is open Monday through Friday 9am to 6pm and Saturday 9am to 1pm.
What are your Shipment days?
- Ocean freight occurs every Friday
How do I register for an account?
- To register for an account please visit Consolipak.com and click on “register an account”. Follow prompts for registration
Is there a registration fee for an account?
- There is no registration fee and no membership fee to sign up for an account with us.
How soon can I use your service after registration?
- You are able to use our service immediately after registration once your welcome email is received with your new shipping address.
What services do I have access to once I have registered for an account?
- Virtual Mailing address
- Real time tracking of packages
- Payment options
- Invoice access
Where can I use my new shipping address?
- Your new mailbox address can be used for all of your online shopping.
What is the cost for shipment?
- Costs vary depending on service, size and/or weight. Please contact us here for further detail.
What is the process once my package arrives at my mailbox in your warehouse?
- Scanned
- Labeled
- Prepared for Shipping
How long does it take for my package to show up in my account once it has arrived in your warehouse?
- All packages are scanned within 24 hours of arriving at our warehouse.
How long will packages be stored at your warehouse before being shipped?
- Packages will be shipped on the following shipping day unless otherwise arranged.
Do you offer insurance on packages shipped?
- Yes with receipt of purchase
How can I track my package once it has been shipped by ezBarrel?
- Simply log into your account and click on the “track your pak” for real time tracking.
How does consolidation work?
- We consolidate packages by combining multiple packages into one package for shipment
Can I send multiple packages to be consolidated into a barrel?
- Consolidation is limited to boxes varying in size. See our rates here for box sizes offered.
Can you re-pack my packages once it arrives at your warehouse into smaller packages for shipping?
- Yes we can
What is the maximum number of packages that can be consolidated?
- Maximum number of packages that can be consolidated for a flat rate fee is 3. There will be an additional fee for each additional package.
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